Privacy Notice - Zego Telematics (Sense)

Who we are and our services to you

We, Extracover Limited (referred to as “Zego, we, or us” in this policy) of 7th Floor, Exchange House, 12 Primrose St., London, UK, EC2A 2BQ are committed to protecting your personal data and respecting your privacy.

This policy (together with our end-user licence agreement (“EULA”) and any additional terms of use incorporated by reference into the EULA, together our “Terms of Use”) applies to your use of:

Zego Sense, our Zego telematics mobile applications software app (“the app”) available on the Apple or Google Android appstore, once you have downloaded or streamed a copy of the app onto your mobile telephone or handheld device (“Device”).
Any of the services accessible through the app (Services) that are available on the Appstore or other sites of ours (“Services Site”).

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. This Zego Telematics privacy notice should be read alongside the Zego Customer Privacy Notice at https://www.zego.com/privacy. This app is not intended for children and we do not knowingly collect data relating to children. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

The information we collect about you and how we use it

The information that we collect is analysed to understand your risk profile as a driver. This will enable us to create fairer pricing for our customers that is more tailored to their potential risk as a driver. By looking at this data across our customer base we will also be able to develop fairer pricing models for our insurance products.

Identity Data: first name, last name, username or similar identifiers.

Device Data: includes the type of mobile device you use, a unique device identifier (for example, your Device's IMEI number, the MAC address of the Device's wireless network interface, your mobile operating system, time zone setting).

Profile Data: includes your username and password, in-app purchase history, your interests, preferences, feedback and survey responses.

Usage Data: includes details of your use of any of our apps or your visits to any of Our Sites including, but not limited to, traffic data and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

We also collect Location Data (e.g. your current smartphone location through GPS) and also Motion Data.

We will only use your personal data when the law allows us to do so. Most commonly we will use your personal data in the following circumstances:

Where you have consented to the processing
Where we enter or have entered into a contract with you
Where it is necessary for our legitimate interests
Where we need to comply with a legal or regulatory obligation
To process claims
For the prevention and detection of fraud

For more information, please read Zego’s Customer Privacy Notice at https://www.zego.com/privacy/customers/

How is your personal data collected by us?

We will collect and process the following data about you:

Information you give us: This is information (including Identity and Contact Data) you consent to giving us about you by filling in forms on the Apple or Google Android appstore and the Services Sites (together Our Sites), or by corresponding with us (for example, by email or chat). It includes information you provide when you register to download and use the app, subscribe to any of our Services, search for an app or Service, and when you report a problem with an App, our Services, or any of Our Sites. If you contact us, we will keep a record of that correspondence. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during our relationship with you.

Information we collect about you and your device: Each time you visit one of Our Sites or use one of our Apps we will automatically collect personal data including Device, Content and Usage Data as detailed in section 5 above. We collect this data using cookies and other similar technologies. Please see our cookie policy https://www.zego.com/privacy/website/ for further details. Zego might collect videos and photos (screenshots) via a third party company for the reporting of errors and improvement of user experience.

Location Data: We also use GPS technology to determine your current location. Some of our location-enabled Services require your personal data for the feature to work. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by disabling Location Data in your settings.

Information we receive from other sources: We may receive information from third parties and publicly available sources.

Third-Party Links

Our app may contain links to and from the websites of our partner networks, advertisers and affiliates. Please note that these websites and any services that may be accessible through them have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services, such as Contact and Location Data. Please check their privacy policies before you submit any personal data to these websites or use their services.

Will anyone else receive your data?

Zego will share some of your data with third parties, with the purpose of delivering and operating our business, providing you with a good reliable service and good customer experience. For example, for:

Cloud infrastructure services used for data processing and storage (based within the EU)

Email delivery system service providers

Error logging services

Services that provide push notifications, app crash logging, analytics for troubleshooting

Web mapping services

Trip classification and driving insights services

Device data from analytics providers

We do not transfer your personal data outside the European Economic Area (EEA).

We use cookies and/or other tracking technologies to distinguish you from other users of the Apple or Google Android appstore or Services Sites and to remember your preferences. This helps us to provide you with a good experience when you use the app or browse any of Our Sites and also allows us to improve the app and Our Sites. For detailed information on the cookies we use, the purposes for which we use them and how you can exercise your choices regarding our use of your cookies, see our cookie policy https://www.zego.com/privacy/website/

Data security

All information you provide to us is stored on secure servers in the EEA. Where we have given you (or where you have chosen) a password that enables you to access certain parts of Our Sites, you are responsible for keeping this password confidential. We ask you not to share your password or login details with anyone.

Once we have received your information, we will use strict procedures and security features to try to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach when we are legally required to do so.

How long do we keep data for?

We keep most of the data associated with your policy, including your telematics data and claims for 7 years.

We keep your personal information for as long as reasonably necessary to fulfil the purposes set out in this Privacy Notice and to comply with our legal and regulatory obligations. Where we can, we will minimise personal data or de-personalise it so we can use it for statistical or analytical purposes.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you and you cannot be identified) for research or statistical purposes, in which case we are able to use this information indefinitely without further notice to you.

If your policy with us expires but you continue to stay logged into the app and keep your permissions on, then we will continue to process telematics data from your device. If you do not want us to collect telematics data then you need to disable permissions or logout or delete the app from your device.

Personal information of others

If you give us information about another person (for example a family member or a client), it is your responsibility to ensure and confirm that:

you have told the individual who Zego is and how we use personal information (as set out in this Privacy Policy) and you have told them where they can find this Privacy Policy so that they can read it.
you have permission from this individual to provide their personal information (including any sensitive personal data) to us and for us to process it, as set out in this Privacy Policy.

What are your rights?

At Zego we are committed to using your data in a transparent way. We also recognise your rights under the GDPR and relevant data protection laws. We have summarised your rights below but for more detailed information about your rights and how to exercise them, please refer to the Zego Customer Privacy Notice at https://www.zego.com/privacy/customers/.

You can exercise these rights at any time by clicking here, by calling us on 020 3308 9800 or e-mailing us at [email protected]

You have the right to:

Be informed about how we process your personal data. We do this through our privacy notices.
Request access to or a copy of your personal data.
Request we correct / amend / rectify your personal data that we hold.
Request that we erase / delete your personal data.
Object to how we are processing your personal data. Request that we restrict the processing of your personal data.
Request the transfer of your personal data to you or to a third party (data portability).
Ask us to use people instead of computers to review decisions made about you. For instance, if you think a decision is incorrect or unfair you can ask us to have a person review it.
Withdraw your consent at any time where we are relying on consent to process your personal data.

We have a data protection officer (DPO). If you have any questions about this privacy policy, please contact them at:

Data Protection Officer
Extracover Limited of 7th Floor, Exchange House, 12 Primrose St., London, UK, EC2A 2BQ
Email address: [email protected]

You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. You can contact the ICO at:

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
https://ico.org.uk/make-a-complaint/data-protection-complaints/

Changes to this Privacy Notice

We keep our privacy policy under regular review and we may amend this Privacy Notice for example, to keep it up to date or to comply with legal requirements. So we ask that you take a look at it again from time to time to check for any changes. This version was last updated in October 2022.